The workplace is meant to be a safe and inclusive environment where employees can focus on their roles and contribute to the organisation’s success. But the reality is not that simple. With the implementation of the Sexual Harassment of Women at the Workplace (Prevention, Prohibition and Redressal) Act, 2013, more women are now coming forward to report instances of harassment/discrimination.
A recent survey indicates a 31% increase in complaints during the 2022-23 fiscal year compared to the previous year, reflecting a significant rise in reported incidents. This upward trend is projected to persist into 2025. However, there has also been a rise in the number of false complaints. The troubling misuse of the policies framed to protect victims of harassment can have severe and far-reaching consequences.
The Vishaka Guidelines, established by the Supreme Court of India in 1997 to address sexual harassment in the workplace, gave birth to the POSH Act. The crucial legislation was enacted to create a safe working environment for women. Unfortunately, when false complaints are made, the very foundation of the Act gets undermined.
Understanding false complaints
Any complaint filed under the POSH Act where the complainant has made intentionally false allegations against the respondent, with an intention to malign their reputation are termed as false complaints. In fact, the courts are also calling out a recurring pattern in the blatant misuse of law through the false complaints route. Late last year, the Supreme Court noted a ‘worrying trend’ of disgruntled partners seeking to term long-term consensual relationships as harassment under penal laws.
However, non-availability of evidence should not be construed as false complaints.
Serious ramifications
False complaints may be driven by personal vendetta, a desire to save their own skin, or worse, as a prank. Regardless of motive, the ramifications of false complaints are nothing but devastating for all parties involved and may include loss of reputation and even career disruption. Moreover, after a false complaint, employees may become excessively cautious and may begin to constantly second-guess their behavior in order to steer clear of even the smallest hint of harassment.
The impact on genuine victims of false complaints is profound, as each false accusation undermines trust and makes it more difficult for real victims to come forward. Despite neutral investigations, doubt can taint new cases, causing genuine victims to fear that their reports will not be believed.
Most importantly, this erosion of trust extends to the POSH Act itself. Many employers and employees are of the view that this Act is problematic rather than protective, and allows frivolous complaints and misuse. The prevalence of these kinds of complaints reinforce these misconceptions, undermining the credibility of genuine ones and the critical purpose of the Act.
False complaints can also significantly drain company resources, requiring extensive time for investigations, documentation, and legal procedures. This resource drain is particularly problematic for organisations that already view POSH as a challenging area, as it exacerbates existing concerns and leads to a pervasive mistrust in the system.
The false complaints can create a toxic work environment, resulting in fissures within teams, reducing morale, and fostering a culture of suspicion. Employees may become hesitant to interact with colleagues, fearing false accusations, which stifles collaboration and productivity. The cumulative effect of these factors can severely undermine the overall workplace atmosphere and efficiency.
Punishments
The IC should first investigate sexual harassment claims and judge whether they are true or false. To do this, the IC should follow due process and conduct a thorough investigation while ensuring it is unbiased and impartial.
Under the POSH Act, if an inquiry committee finds that a sexual harassment complaint is false or made with malicious intent, the complainant could face serious consequences, including termination of employment. The purpose of this is to prevent false or frivolous claims, while ensuring that the grievance redressal process remains fair and just for everyone involved.
How organisations can address the issue
To mitigate the impact of false complaints, organisations should adopt a balanced approach that upholds the integrity of the POSH Act, while protecting individuals from wrongful accusations at the same time.
It is also imperative for organisations to ensure that the ICs are in place and that all investigation processes are thorough, impartial, and fair. For this, organisations must also provide training to the ICs on how to handle all complaints objectively and sensitively.
That apart, there should be clear consequences for those found to be making false complaints. This will majorly help deter individuals from misusing the system, while reinforcing the importance of genuine reporting.
Most importantly, organisations must conduct regular training sessions on the importance of the POSH Act and the ramifications of false complaints, which can help foster a culture of trust and transparency. Educating employees about the serious consequences of false reporting can act as a deterrent.
Conclusion
While the rise in false complaints is a troubling trend, it is crucial to remember the original intent behind the POSH Act – to create a safe and inclusive workplace for all. By addressing the issue of false complaints head-on and implementing measures to protect both genuine victims and the wrongfully accused, organisations can uphold the integrity of their workplace policies and ensure a respectful and supportive environment for everyone.
By adopting a balanced approach, including robust investigation processes, clear consequences, support systems, and continuous education, organisations can effectively mitigate the impact of false complaints and maintain a fair and safe workplace.